Job Responsibilities:

-Align IT Helpdesk initiatives with business objectives to ensure technology supports organizational goals.

-Action assigned tickets on Ticketing system (Zammad, OTRS), provide timely feedback and ensure tickets are closed with high quality service with minimal comebacks.

-Monitor chat groups for support issues raised, ensure tickets are logged and actioned accordingly.

-Assist with checking call logs on the PABX and Dialers for issues raised.

-Manage user accounts

-Routinely manage assignment of outbound calling numbers

-Assist Local IT team with advanced support on issues.

-Manage end point security (Sophos) on end user machines.



Job Requirements:

-High School Diploma (SPM)

-Applicable tertiary qualification will be an advantage

-Strong understanding of IT Support Operations.

-Knowledge of Active Directory and IAM

-Advanced MS Suite application knowledge (Outlook, word, Excel)

-Knowledge of Windows 10, 11 and MAC OS.

-Experience on an IT Service Management Tool is essential

-Analytical and problem-solving skills.

-Knowledge of IT governance, compliance, and risk management.

-Excellent written and verbal communication and interpersonal abilities.


Employee Benefit

-Near LRT station (Abdullah Hukum)

-Unlimited Medical Outpatient Benefit

-Insurances Coverage

-Start with 15 days AL

-New-born Baby Gift up to RM200

-Flexible Benefit

-Performance Bonus (Yearly)

-Dental Coverage

-KPI Incentive RM400