Key Responsibilities:

1.Operational Framework & Platform Management

-Assist in establishing the infrastructure for pension administration.

-Design, implement, and manage the operational framework for the ePension digital platform.

-Oversee daily operations, ensuring workflow processes are efficient and effective.

2.Process Management & Compliance

-Ensure all operational activities are aligned with relevant regulations, guidelines, internal SOPs, and SLAs.

- Understand and follow the entire transaction cycle, including Registration, Enrollment, Data Modification, Contribution, Payment, Termination, Transfer, Investment, Claim, Document Management, and Inquiries.

-Regularly verify submitted documents for completeness and compliance with applicable standards.

-Collaborate with both external and internal project owners and stakeholders to guarantee the delivery of high-quality results.

3.Data Accuracy & Issue Resolution

-Accurately input transaction applications and ensure data entered into the system is complete and correct.

-Investigate and resolve discrepancies, issues, or failed transactions in collaboration with relevant teams.

-Participate in User Acceptance Testing (UAT) to validate system functionality, identify defects, and ensure proper follow-up.

4.Team Leadership & Coaching

-Provide guidance and coaching to team members, especially on technical skills, to maintain high service quality.

-Regularly update the team on performance goals, achievements, and individual contributions.

-Able to propose and use a structured approaches to solve complex problems efficiently, share reusable best practices across teams.

5.Performance Monitoring

-Monitor and track process productivity to ensure SLAs are consistently met.

-Ensure the team consistently delivers high-quality service by maintaining adherence to established SLAs.

Requirements:

-At least 3 years of experience in operations is required.

-Ability to multitask, manage time efficiently, work under pressure, and meet strict deadlines while maintaining attention to detail in a fast-paced environment.

-Strong analytical, interpersonal, and communication skills.

-Strong attention to detail and accuracy in data entry and document verification.

-Excellent organizational and time management skills.

-Willingness to adapt and learn in dynamic and transitional environment.

-Process diploma or degree in Finance, Banking, Investment, Mathematics, Statistics, IT, or any related field.

-Excellent command of spoken and written English and Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.

-Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

-5.5-day work week: Monday to Friday (full day) and Saturdays (half day).

-100% work in office. Able to work on shift arrangement.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.