You will play an important role, such as:

1.Training & Program Development:

-Develop and customize engaging training programs for retail sales advisor and spa therapists, covering product knowledge, treatment protocols, sales techniques and brand standards.

-Conduct onboarding sessions for new hires and refresher courses for existing staff to keep employee updates on industry trends, product innovations and customer service excellence.

-Support continuous learning through classroom sessions, digital platforms, and on-the job coaching.

-Adapt training content for new product launches, seasonal campaigns, and promotional activities, ensuring alignment with brand philosophy.

-Support continuous learning through classroom sessions, digital platforms, and on the job coaching

-Certify therapists in Elemis spa treatments and ensure adherence to protocol.

-Facilitate in-person and virtual training sessions, workshops, and hands-on demonstrations for beauty advisors, sales teams, and retail staff as well as spa therapists

2.Performance Coaching:

-Partner with sales and retail teams to drive performance through on-the-floor coaching for beauty advisors and therapists to reinforce training concepts and improve individual and team performance.

-Identify skill gaps through observation and feedback, providing tailored coaching to address specific development needs.

-Track employees progress post-training and provide actionable feedback to ensure continuous growth.

3.Evaluation and Feedback:

-Assess the effectiveness of training programs using participant feedback, role-play assessments, and sales performance metrics.

-Refine training programs based on evaluation results to enhance relevance and impact.

-Prepare and share detailed training reports with management, highlighting improvements and future recommendations.

4.Cross-Functional Collaboration:

-Partner with HR, marketing, and product teams to align training initiatives with business goals and brand objectives.

-Collaborate with product development teams to gain in-depth knowledge of formulations, benefits, and applications, incorporating this into training materials.

-Work with the sales team to ensure training directly supports sales and customer engagement goals.

5.Industry Trends and Best Practices:

-Stay updated on beauty industry trends, competitor offerings, and innovative training techniques.

-Integrate best practices and creative methods into training to keep programs engaging and impactful.

-Share insights on customer behavior and emerging trends with internal teams to refine strategies.

6.Administrative Support:

-Maintain accurate records of training sessions, employee participation, and performance assessments.

-Manage training schedules and logistics to ensure seamless execution of programs across multiple locations.


To succeed in this role, we will need you to have:

-Education: Bachelor’s degree in Education, Training, Cosmetics, or a related field. Certification in Cidesco/CIBTAC or equivalent

-Experience: 3-5 years of experience in training and development, with a strong background in the beauty, retail and spa industry

-Product Expertise: Deep understanding of skincare and body care, professional spa tools, including their benefits and usage.

-Training Skills: Proven ability to deliver engaging and interactive training sessions tailored to the beauty retail and spa industry.

-Customer Service Excellence: Strong knowledge of delivering high-quality customer experiences in a retail beauty environment.

-Communication Skills: Exceptional verbal and written communication skills, with the ability to inspire and motivate participants.

-Coaching Skills: Skilled in providing constructive feedback and personalized coaching to enhance performance.

-Organizational Skills: Strong project management and multitasking abilities, with a keen eye for detail.

-Technology Proficiency: Proficient in using training tools, e-learning platforms, and virtual training software.

-Flexibility: Willingness to travel to stores or training locations and adapt to flexible work schedules.