Assistant Customer Service Administrator at Fitness Centre

Are you a bright, enthusiastic individual with a passion for fitness and delivering exceptional
customer service? Do you thrive in a dynamic environment and enjoy making a positive
impact on people's day? If so, Level Up Fitness in Miri, Sarawak is looking for YOU!
We're seeking a friendly and organized Assistant Customer Service Administrator professional
to play a vital role in the smooth and efficient operation of our vibrant gym. You'll be the
welcoming face and helpful hand that our members rely on, ensuring a positive and supportive
atmosphere.
What You'll Be Doing:
As a key member of our team, you'll be responsible for a diverse range of tasks, including:
Membership Management: Seamlessly sign up new members, process cancellations, and
clearly explain our membership options and terms.
Front Desk Operations: Warmly greet members and guests, manage entry access
(ensuring only authorized individuals enter), and handle inquiries efficiently.
Payment & Stock Handling: Accurately collect and record payments, and manage stock
inventory with precision.
Maintaining a Safe & Respectful Environment: Investigate and report any rule
infringements, ensuring a positive experience for all. You'll also monitor camera
recordings to uphold gym guidelines.
Exceptional Member Support: Proactively assist members with their enquiries, address
complaints with empathy, and fulfil their requests effectively.
Communication Champion: Keep our members informed about gym updates and
membership matters through our SMS, WhatsApp and email system.
Facility Care: Take pride in maintaining the cleanliness and tidiness of the gym and office
areas daily.
Equipment Monitoring: Regularly inspect equipment to ensure it's functioning correctly
and report any maintenance needs.
Team Collaboration: Work effectively within the team, escalating complex issues to your
supervisor after initial attempts at resolution.