Asst Store Manager / Floor Manager

Available Locations & Formats:

Gurney Plaza, Penang: Tier 2 Store – Large Format Flagship

Mahkota Parade, Melaka: Tier 4 Store – Small Format Store

Position Overview: Reporting directly to the Store Manager, you will serve as the vital operational link between management and the sales floor. You will take full ownership of designated shop floor zones—driving team performance, ensuring impeccable visual merchandising, and keeping the floor energy high to consistently exceed sales targets.

Key Responsibilities:

Sales Floor Leadership: Actively monitor and motivate a floor team of approximately 20–30 staff members, ensuring excellent customer service and adherence to grooming standards.

Drive Commercial KPIs: Track daily footfall, average transaction value (ATV), and conversion rates to optimize product placement and boost key selling lines.

Visual Merchandising: Maintain the sales floor to premium global standards, ensuring stock is clean, presentable, and utilizing the latest visual retail techniques.

Inventory & Tech Integration: Manage in-store digital kiosks and stock processes to ensure customers have seamless access to the brand's full product range.

Team Development: Assist with the onboarding, induction, and training e-assessments of new retail advisors to encourage career progression.

Job Requirements:

At least 2–3 years of solid retail operations experience, with at least 1 year in a leadership capacity (e.g., Supervisor, Team Lead, or Floor Manager).

Experience managing a fast-paced retail operation (Apparel, Fashion, Footwear, or FMCG is highly desirable).

Excellent written and verbal communication skills in English. Ability to speak Mandarin/Chinese is a strong advantage to support our core customer demographic.

Must be willing and able to work on rotational shifts (including Early, Middle, and Late shifts), weekends, and public holidays (5-day work week).

Confident, outgoing, and passionate about sports fashion and people management.

Perks & Benefits:

Attractive Basic Salary: Up to RM 4,000 (Commensurate with experience)

Monthly & Quarterly Commission Incentives: Average payout of RM 500 – RM 600 each, based on store KPI achievements.

Performance Bonus: Tied to both individual store and overall company achievements.

Staff Privilege: 30% Staff Purchase Discount upon confirmation.