Employee Data Admin - Process Specialist (Human Resource)

What you'll be doing

1. Job Requisition:

a. Review the job requisition submitted by hiring managers via HRIS to ensure the accuracy of information provided in the job requisition

2. Job Offer:

a. Proposes work level, internal parity and market data to recruiter prior an offer proposal is prepared.

b. Review the compensation package proposed by the recruiter to ensure it is within the proposed Market Salary Range, Internal Parity, allocated budget, align with latest Total Rewards guideline, as well as approved by Head of HR and HOD.

c. Ensure the remuneration information in the HRIS is tally with the remuneration package in the Salary Calibration form in the parking lot.

3. Compensation Change Review:

a. Responsible to review the reason of compensation change, new job details (if any), proposed remuneration is according to the Total Rewards guideline, and benchmark against Mercer Market Data, Internal parity, and approved salary increase range.

b. Ensure the Template A for new remuneration is being filled, approved and park in the parking lot

4. Others:

a. Resolve inquiries and requests via case management solution; perform daily review of open case queues

b. Identify and deliver quality improvement initiatives based on quality monitoring

c. To respond on Total Rewards queries from BU (management, employees, etc.) that is escalated from the contact center within their own authorization and capability

d. To liaise with Country HRBP if there are any issues that needs BU confirmation

e. Work closely with Total Rewards COE to ensure all transactions are reviewed according to the latest Total Rewards guideline and policy.

f. Support Team Lead and Ops Manager as and when required

g. Provide guidance to Senior & Junior agent

What we're looking for

Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's degree, Business studies/ Administration/ Management or equivalent.

1-3 years related experience in shared service environment preferably within human resources function-specifically Total Rewards

Demonstrate knowledge of MNC office procedures & human resources function

Demonstrates knowledge or experience in human resources & cases management system - SAP/Workday

Demonstrate effective and stable interpersonal relationship with internal and external parties

Fluent in English. Proficiency in a second language would be an advantage

Proven experience in similar human resources positions

Proven work experience in a similar position.

Proven administrative support experience

Hand on experience with HR software, like HRIS

Standard career level descriptor for job level:

Skilled specialist

Completes work in resourceful ways

Uses considerable judgement and initiative

Understands implications of work

Makes solution recommendations

Selects own methods/processes to get work done

May be informal team leader

Typically requires significant level of related experience Knowledge, skills and attributes:

Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies

Strong administration background

Meticulous attention to detail

Hand on experience with HR software, like HRIS

PC literacy and experience with MS Office applications

Basic knowledge of labor legislation

Written and verbal communication skills

Excellent organizational and time-management skills

Teamwork skills

Manage time and prioritize a multitude of concurrent tasks, while ensuring deadlines are being met

Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors and Business Units

Familiarity with Microsoft Office required

Strong process and systems skills

Proficiency with numbers and strong attention to detail

Strong interpersonal, and verbal and written communication skills

Strong organization and follow-through skills

Able to identify root cause and provide suggestion or permanent solution