Requirements

Qualifications

Minimum SPM or Certificate/Diploma in Hospitality, Business Administration, or a related field.
Outlet Manager: Minimum 3-5 years of experience in F&B operations or outlet management.
Assistant Outlet Manager: Minimum 2 years of experience in outlet or shift management.
Supervisor: Minimum 1 year of experience in a supervisory role in F&B.
Responsibilities

Key Responsibilities

Sales & Customer Service

Ensure sales growth and develop strategies to achieve monthly sales targets.
Maintain high customer service standards, ensuring a positive dining experience.
Respond proactively to customer concerns and complaints, resolving them efficiently.
Work closely with the District Manager to implement promotional strategies.
Conduct and evaluate customer surveys to improve service quality.
Store Operations & Management

Oversee daily operations and maintain a smooth workflow.
Plan and allocate tasks for the Assistant Manager and Supervisor.
Ensure compliance with health and safety regulations, food hygiene, and Halal standards.
Manage inventory levels, conduct weekly/monthly stock takes, and minimize wastage.
Maintain labour costs and store expenses to ensure profitability.
Organize and oversee outlet promotions and events.
Conduct team meetings and ensure proper communication across staff levels.
Employee Development & Training

Train, guide, and mentor team members.
Conduct staff performance evaluations and recommend promotions when necessary.
Foster a team-oriented environment, ensuring employee engagement and motivation.
Implement onboarding and training programs for new hires.
Quality Control & Brand Consistency

Ensure all products and services adhere to Gula Cakery’s quality standards.
Implement and enforce Standard Operating Procedures (SOPs).
Monitor food preparation, service speed, and presentation for consistency.
Benefits

Medical Claim & Clinic Panel
Staff Discounts
Overtime
EPF
SOCSO
Additional Benefits

Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Annual Bonus
Medical Insurance
Training Provided
Overtime Pay