Requirements

Fresh graduates across all disciplines, including Diploma and SPM holders.
Candidates with experience in customer service (call centre).
Fluent in both spoken and written English and Bahasa Malaysia.
Ability to communicate in Mandarin is a plus.
Possess excellent interpersonal and communication skills, including active listening, patience, confidence, and professionalism in resolving issues.
Maintains composure and professionalism when managing multiple customer interactions and challenging situations.
Basic computer literacy, with the capacity to quickly learn new software and navigate various computer systems.
Willingness to work a rotating shift schedule, covering weekdays, weekends, and public holidays, between 7:00 am and 1:00 am (shift allowance provided).
Must be willing to work at our PJ City, OUG, or Kelana Jaya locations.
Responsibilities

Manages the full customer interaction lifecycle, independently resolving complex issues with strong problem-solving skills.
After a 6-month onboarding, personalized customer interactions by offering relevant credit card or other sales services to meet needs and achieve sales goals.
Committed to continuous improvement, consistently aiming to exceed productivity and KRA targets, including sales and risk detection metrics.
Proficiently uses up to 12 different contact center systems to accurately access and update customer information, process service requests, and maintain detailed records in line with SOPs.
Responsible for professional customer call handling, including expectation management, resolving tough interactions, and ensuring all queries and requests receive accurate, complete, and timely responses.
Benefits

SOSCO
EPF