Primary Responsibilities

The position requires a detail-oriented candidate to manage the day-day functionality of the membership program administrative support, including managing the membership database, attending to the member’s requests and inquiries.



Responsibilities:

To support of all administrative matters relating to loyalty and CRM:

to maintain and update the membership database to ensure data accuracy through regular data audits and cleansing activities

plan and execute targeted personalized communications with members

audits member’s points transaction to ensure points transactions were performed correctly

efficiently and professionally manage customer requests and inquiries

work collaboratively with different business units to execute tasks related to member privilege

assist in preparation of SOP for Loyalty program execution

Liaising with IT or related parties to provide post-system support in assisting the user to troubleshoot system problems and escalate to related business units for a solution

assist in implemention of automation processes, workflows, and approval processes within existing/new systems to streamline marketing activities

daily support and maintenance of CRM system

assist and execute any works as assigned & deemed necessary


Qualifications & Experience

Diploma holder in Statistics, Business Studies, Marketing or IT/Computer Science

1 to 2 years of working experience in related experience in business/ functional analysis or administration preferred.

Fresh graduates are also encouraged to apply and training will be provided.



Skills & Behaviors

Proficient in English, Mandarin, and Cantonese (oral and written) preferred as role requires candidate to deal with Mandarin speaking clients

Good knowledge of application software including Microsoft Excel/Access and PowerPoint

A high level of numeracy and analytical ability with strong business sense

Must be very detail-oriented, meticulous, and efficient

Able to work independently and as a team player

Pleasant personality with good interpersonal and communication skills and analytical skills

Analytical-minded with good problem-solving skills