This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Day-to-Day Operations:

-Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues

-Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise

-Monitor and analyze compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders

-Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews

-Support the on-boarding of suppliers to ensure SOP compliance

-Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management

-Contribute to the design and implementation of improvements to processes or policies in collaboration with other PRISM functions within the Control Tower or region

-Manage other tasks assigned by Operations Managers

Team Management:

-Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations

-Ensure adherence to established work standards and work processes

-Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning

Requirements:

-Proven track record in a similar role, ideally in a 4PL environment

-Experience in AOG/NON AOG(Standard)

-Minimum of 4 years of transport management / freight forwarding experience (Air & Sea operations)

-Minimum of 1 years of customer service experience

-Transport Operations Management (Airfreight, Seafreight, Roadfreight)

-Good communication skills (English is a must, another language a +)

-Team spirit and leadership

-Well organized and able to structure a small team (around 10 people max)

-Excellent communication skills with a customer service-oriented mindset high degree of self-motivation

-Hands-on approach and curiosity, can-do and positive attitude

-Problem solving ability

-Good knowledge of office products, Excel, PPT, Word, Visio

-Ability to work under pressure

-Flexibility to work in shift operations (Rotational shifts 24x7x365)