Job description:

Responsible for leading and strengthening the organisation’s human resource structure, systems, and people culture. This role focuses on building a sustainable HR framework, cultivating a positive and high-performance work culture, coaching leaders and employees, managing performance systems, and guiding junior HR team members.

Acts as a strategic HR partner to management while remaining hands-on in execution.

Key Responsibilities

1. HR Structure & Organisational Development

Design, implement, and continuously improve HR frameworks, policies, and SOPs to support business growth.

Structure organisation charts, job roles, reporting lines, and career pathways.

Support management in workforce planning and organisational scaling.

Ensure HR practices align with Malaysia labour laws and regulations.

2. Culture Building & Employee Engagement

Cultivate a healthy, professional, and values-driven working culture across the organisation.

Drive initiatives that reinforce company values, accountability, and teamwork.

Identify cultural gaps and propose improvement plans.

Lead employee engagement activities, internal communication, and feedback mechanisms.

3. Coaching, Guidance & People Development

Provide coaching and guidance to employees and people managers on performance, behaviour, and workplace challenges.

Act as a trusted advisor for conflict resolution, employee relations, and people issues.

Support leadership in developing people management capabilities.

Guide employees through career development and performance improvement discussions.

4. Performance Management & KPI System

Design, implement, and review KPI frameworks (quarterly / annual) aligned with business objectives.

Guide departments in setting clear, measurable, and achievable KPIs.

Monitor KPI progress and facilitate performance review cycles.

Ensure fair, transparent, and consistent performance evaluation processes.

5. Performance Improvement Plan (PIP) Management

Develop and manage structured Performance Improvement Plan (PIP) processes.

Advise managers on when and how to initiate PIP appropriately.

Conduct PIP meetings, document progress, and provide coaching support during the PIP period.

Ensure PIP processes are fair, well-documented, and legally compliant.

6. 6. Orientation, Onboarding & Offboarding

Oversee structured orientation and onboarding programmes to ensure smooth employee integration.

Ensure new hires understand company culture, policies, performance expectations, and workflows.

Manage offboarding processes professionally, including exit interviews and handovers.

7. HR Team Leadership & Mentorship

Guide, coach, and mentor junior HR team members in daily HR operations and professional development.

Review HR work quality, provide feedback, and ensure consistency in HR practices.

Delegate tasks effectively while maintaining accountability and standards.

Build a capable and reliable HR team to support business needs.

8. Employee Relations & Compliance

Handle employee relations matters, disciplinary actions, and grievance cases professionally.

Ensure documentation and processes comply with Malaysia Employment Act and HR best practices.

Support management in disciplinary inquiries and domestic investigations when required.

9. Continuous Improvement & HR Excellence

Identify gaps in HR systems and propose continuous improvements.

Keep updated on HR trends, labour law updates, and best practices.

Support digitalisation and standardisation of HR processes where applicable.



Required Experience & Qualifications

Mandatory in Mandarin

Bachelor’s degree in Human Resources, Business Administration, Psychology, or related fields.

5–8 years of HR experience, with exposure to both strategic and hands-on HR functions.

Proven experience in organisational structuring, culture building, and performance management.

Strong knowledge of Malaysia labour laws and HR compliance.

Experience coaching employees and managers across different levels.

Strong leadership, communication, and interpersonal skills.

Able to handle sensitive matters with professionalism and confidentiality.