Admin Assistant

任职资格
• Minimum 2-4 years experience in Admin / Operations / Customer Service
• Strong problem-solving and coordination skills
• Able to handle high workload and fast-paced environment
• Good communication (English + Bahasa / Chinese is a plus)
岗位职责
Administrative & Office Management (Senior Level)
• Oversee daily administrative operations to ensure smooth workflow
• Manage and improve internal SOPs, documentation, and filing systems
• Prepare reports, summaries, and management updates (daily/weekly/monthly)
• Handle confidential documents and company records with high accuracy
• Monitor office supplies, vendor coordination, and cost control
2. Operations Administration
• Coordinate order processing, fulfillment, and delivery status
• Work closely with warehouse, logistics, and sales teams to ensure timely operations
• Track and monitor daily operational KPIs (orders, returns, delays, errors)
• Handle problem orders, damaged goods, and operational escalations
• Assist in process improvement to increase efficiency and reduce errors
• Maintain accurate records of stock movement, returns, and reporting
3. Customer Service Management
• Handle customer inquiries via WhatsApp, calls, and online platforms
• Resolve complaints, refunds, and return cases professionally
• Ensure timely response and maintain high customer satisfaction
• Monitor CS response time, service quality, and performance KPIs
• Standardize customer service replies and improve service workflow
• Support after-sales service and issue resolution
4. Coordination & Team Support
• Act as a bridge between Admin, CS, Warehouse, and Sales teams
• Support management in executing operational plans and strategies
• Follow up on task progress and ensure deadlines are met
• Assist in staff coordination and basic task delegation
5. Reporting & Data Management
• Prepare daily/weekly operational reports (sales, CS, returns, issues)
• Analyze data to identify problems and suggest improvements
• Maintain proper documentation for audit and tracking purposes
6. Finance & Billing Support (if required)
• Assist in invoice processing, billing, and payment tracking
• Coordinate with finance team on claims, expenses, and records
7. Compliance & Discipline
• Ensure all processes follow company SOP and policies
• Maintain proper documentation for disputes, returns, and escalations
• Protect company data confidentiality
• Experience with e-commerce platforms (TikTok, Shopee, etc.) is an advantage