Area Manager (Operations)

Requirements
-Possess a Diploma or Degree in any related discipline.
-Minimum 2-3 years of retail experience at the supervisor or team lead level.
Strong leadership, coaching, and people management skills.
-Positive attitude and a strong willingness to learn.
-Willing to work overtime and on public holidays when required.
-Excellent presentation, communication, problem-solving, interpersonal, and time-management skills.
-A team player who can also work independently.
-Computer literate with good command of English and Bahasa Malaysia; proficiency in Mandarin is an advantage.
-Confident, proactive, and able to work under pressure to meet deadlines.
-Must possess own transport and be willing to travel.
-Skills required: Operations Management, Team Leadership, Sales Management and Customer Relationship Management.

Responsibilities
-Ensure stores meet sales targets, deliver excellent customer service, and maintain operational efficiency in line with company policies.
-Provide leadership, strategic direction, and operational support to store managers to drive business growth and customer satisfaction.
-Develop and implement operational policies, procedures, and best practices to enhance efficiency and effectiveness.
-Lead, coach, and support store managers in achieving performance targets and maintaining high operational standards.
-Monitor sales performance, inventory levels, shrinkage, and operational KPIs; prepare reports and recommend corrective actions.
-Optimize staff scheduling, manpower planning, and workforce productivity across outlets.
-Oversee visual merchandising standards, store layouts, and promotional campaigns to maximize engagement and sales.
-Implement cost-control measures to improve operational efficiency and profitability.
-Coordinate with supply chain, marketing, finance, and HR to ensure smooth operations aligned with corporate goals.
-Conduct regular store visits to identify issues, provide feedback, and offer on-site guidance.
-Lead business expansion initiatives, including new store openings, renovations, and process rollouts.