Assisted Sales Advisor - English & Malay

Overview
The Assisted Sales Advisor is responsible for the direct marketing, sales and fulfillment of client's
products and services to existing and new customers. The Assisted Sales Advisor uses both the Web
and the Telesales channel to fulfill Customer requests for client's products as well as third party products to
its customers. The advisor organization will interact with the Supplier through the Client
Manager



Qualifications


Requirements/Skill

Bachelor’s degree or equivalent diploma
Communication Skills: Exceptional verbal and written communication, including negotiation and presentation skills. Fluent in English and Bahasa (C1 Level) in terms of listening, reading and writing via Hallo Ai
Product Background:

Preferably technology savvy and familiar with mobile operating system, or comparable technology
Should achieve 60-80 words per minute (WPM) during the typing exam
Sales Experience:

With BPO Inbound Sales working experience of at least 1-3 years (Voice) or any sales-related roles. With proven track record of sales achievement, ability to close deals and generate lead.
Leadership and Team Management Skills: Preferably with at least 1-3 years Supervisory working experience (BPO Inbound Sales) background managing a sales team.
Industry Knowledge:
Should have a knowledge of the BPO industry, particularly in the context of Sales in customer service.
Analytical and Reporting Skills
Should have the ability to analyze sales data and be able to identify trends. Proficient in using CRM tools, excel, numbers, Sale performance dashboards.
Must have managed a line of business with CSAT/NPS, and Sale Rate as primary KPIs
Problem-Solving and Decision Making:
With strong critical thinking, problem solving abilities and decision making skills to address sales challenges.
Should have an idea on root-cause analysis and a knowledge in facilitating a coaching session and game planning
Motivational and Performance Oriented: With high energy, resulted oriented mindset with strong focus on Sales KPIs and targets. Capable of handling pressure and be able to maintain morale under pressure.


Additional Attributes:
• Deep Technical Proficiency
• Adherence to Customer Commitments
• Composure under pressure
• Navigating different communication styles
• Advanced issue isolation skills





Responsibilities
Providing inbound and/or outbound sales support for client's product orders.
Assisted Sales Advisors are classified into two types of different hardwares.
Providing call related services including, but not limited to, the following
specific activities:
Providing a high caliber Customer interaction as measured by client’s call quality reports, call
audits, and customer satisfaction survey;
Providing pre-sales consultative solutions, which explain features and advantages of client's brand
Products to Customers who call Retail Contact Center Sales and Service;
Logging of correct and valid orders and accurately logging all Saved For Later (“SFL”)
opportunities;
Selling and providing sales support for Client's Products to drive incremental revenue while
ensuring the highest level of Customer Satisfaction Survey scores;
Presenting to the public a strong working expertise in all Client Supported Products (now and in
the future) as measured by client’s call quality reports, call audits and Customer Satisfaction
Survey scores;
Ensuring innovation and quality in all Customer interactions as measured by client’s call quality
reports and Customer Satisfaction Survey scores;
Capturing all required data elements in client’s internal Online Store and other systems of record
as required by the client’s training and operational procedures; and
Maintaining a general awareness of client’s strengths in the industry.