Client Services Executive

Roles & Responsibility:

Provide outstanding customer service by addressing client inquiries and resolving issues promptly.

Communicate effectively with clients through various channels, including email, phone, and Live Chat.

Collaborate with internal teams to ensure timely and accurate delivery of services.

Proactively identify and resolve issues to ensure client satisfaction.

Analyze client feedback to identify areas for improvement and implement solutions.

Ideal Candidates:

Personality traits: Attentiveness, detailed oriented, patience, empathy and trustworthy.

Multitasking, able to prioritizes tasks and complete it efficiently.

Adaptable and thrive in challenging environments.

Critical thinker, solve problems by analyzing and evaluating information.

Team player and able to work in a team.

Requirements:

Possess a diploma or higher.

Understanding of financial markets, investment products, and regulatory requirements will be an advantage.

Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment.

Strong interpersonal and communication skills.

Good command of English both spoken and written, with Mandarin being an added advantage.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.