Customer Care Executive - Indoor Sales (Seksyen U5 Shah Alam)

In this role you will be responsible for:
-The candidate will play an active role in renewals and retaining customers
-By providing excellent after sales service and regular communication between the customer and the Company
-Work closely with other team members to provide strong team representation in meeting customer’s expectations
-Assist in credit control work
-Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling.

Requirements:

The ideal candidate will possess:
-Minimum a Diploma in related discipline of studies with proven track record in customer care environment
-Highly successful at converting clients with the ability to adhere to KPI's to ensure success
-Driven by data and building a network of excellent customer relationships
-Good communication skills and has the ability to communicate fluently on the phone
-Call centre experience is an added advantage
-Good planning and organisational skills with attention to details.
-Ability to priorities tasks with effective time management
-Good understanding of Business clients in your designated locations
-Autonomous and thrive on challenges
-Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:
-Excellent customer service via phone & negotiation skills
-Ability to reach & exceed up selling targets
-Versatility to build rapport with people at all levels
-Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
-Commercially focused acumen