Customer Experience and Operation Support Executive

Key Responsibilities

Maintain clear and professional communication with customers throughout the project, from documentation stage until installation and handover.

Provide timely project status updates and respond to customer inquiries within the required timeline.

Prepare, check, and follow up on customer documents, application forms, and project-related records.

Coordinate with internal teams to confirm installation schedule, site readiness, material readiness, and customer requirements.

Follow up with customers on required payments before installation and balance payments after project completion.

Record, track, and follow up on customer feedback, complaints, and service issues until resolution.

Support authority submission and approval follow-up, including SEDA, TNB, ST, and other relevant applications.

Ensure proper customer handover and post-installation follow-up.

Perform other customer service, administrative, and coordination tasks when required.



Job Highlight:

Competitive Salary + Allowance + Incentives + Bonus

On-the-Job Training

Monthly Team-Building Activities

Positive & competitive working environment



Requirements

Candidate must possess at least a Diploma or Bachelor’s degree in Business Administration, Customer Service, or related field.

Proactive, independent & willing to learn attitude.

Passionate about customer engagement, with the ability to engage positively and patiently, and maintain strong client relationships.

Candidates fluent in English and Mandarin preferred as role requires candidate to deal with English and Mandarin speaking clients

Able to work under challenging and fast-paced environment.