Customer Service

Respond promptly and professionally to guest inquiries via email, phone, and messaging apps

Manage bookings, cancellations, and updates on platforms like Airbnb, Booking.com, and Agoda

Share helpful info about the homestay and local attractions

Handle guest check-ins and check-outs at reception

Resolve guest issues politely and efficiently

Keep accurate records of bookings and feedback

Work closely with housekeeping, maintenance, and management teams