Customer Service Assistant (Mall) - Genting Highlands

Job Responsibilities
-Provide mall information about products and services such as retail location, shopping promotion, car park etc.
-Attend to shoppers’ queries, feedback and complaints.
-To manage incoming calls to ensure customer’s queries and referral of services are answered promptly and professionally.
-Ensure all Lost and Found cases reported to you are properly handled, accurately documented, items secured and all procedures pertaining to lost and found are strictly adhered to. Any changes to keep your Superior or Manager informed and to obtain the necessary approvals before proceeding.
-Handle all young children who are apart from their parents/ guardians with care and attention.
-Provide gift wrapping services, ensure all items are wrapped nicely and presentable.
-Provide basic first aid during accident/incident in the mall.
-To distribute all circulars to tenants with each tenants’ acknowledgement
-To Handle all Festive Redemption thru ANTARA REWARDS platform (mobile apps), follow the Company Policy & Procedure and make sure all redemption is properly keyed into the systems before pass the GWP to customers.
Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms -etc.
-Concierge desk administration duties.
-Work closely with other departments to ensure smooth daily operations of the mall

Preferred skills and qualifications
-Diploma or minimum 2-years of experience in customer service, preferably in a shopping mall or retail environment.
-Strong command of written and spoken English and Bahasa Malaysia skills.
-Knowledge of Mandarin or other additional languages will be an advantage.
-Strong interpersonal and conflict resolution abilities.
-Proficient in Microsoft Office and basic administrative tools.
-Ability to remain calm and professional in high-pressure situations.
-Required to overtime during peak, work on shift, weekend and public holiday.
-Willing to be based in Genting Highland.
-Accommodation will be provided.