Customer Service Executive

Key Responsibilities:
1. Order management
• Process sales orders accurately in ERP system
• Monitor order status and ensure on-time fulfilment
• Handle order changes, cancellations, and expedite requests

2. Customer Account Management
• Support Sales PIC for assigned customers
• Respond promptly to inquiries regarding order status, shipment and billing enquiries
• Build and maintain strong working relationships with customers

3. Billing & Documentation
• Generate shipping documents and ensure billing accuracy
• Support credit note / debit note processing

Key Requirements:
• 1 – 2 years of relevant experience as a Sales Coordinator / Customer Service in semiconductor, electronic components distribution, and IT services industries, or any similar
• Knowledge in Oracle will be an added advantage
• Able to work in a fast-paced environment
• Meticulous with positive working attitude
• Independent and must have initiative and responsibility