Customer Service Executive

Job Descriptions:



Plan and carry out customer care duties and to be based in front desk and/or call centre as per the superior’s assignment.

Implement sales plans and ensure high standard of sales and service levels is provided to customers

Follow up on leads and participation of marketing and business development activities

Keep abreast with latest and most current information and technology in regards to market changes, competitors information and Company’s products

Attend to walk-in customers in front counter, face to face and phone enquiries, including providing counseling to customers

Maintain Optimax standards and observe Group Compliance Policy

Assist in any adhoc projects assigned



Requirements:



Possess at least Diploma in any related field with working experience in Call Centre, Hotel Front Desk, Cabin Crew, Customer Service and Retail line

Fresh graduates, air stewardess, hotelier and candidates from service & retail line are encouraged to apply

Able to converse in English, Bahasa Malaysia and Chinese. Proficiency in Chinese will be added as advantage. We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients.

Good communication, negotiation and interpersonal skills

Proactive approach to problem solving and willing to learn

Results-driven and able to work independently to achieve sales targets

A team player with an energetic and flexible working style

Must be able to work on weekend

Position based in Johor Bahru.