Customer Service (Front Office)

Job Description

- Supervises all areas related to the Telephone Department
- Ensures an accurate and organized wakeup call request system is maintained and all wake up calls are delivered punctually and courteously at all times
- Maintains a high standard of oral communication with parties at all level, both internally and externally
- Ensures that all hotel information such as special promotions on rooms and F&B, outlet menu prices and outlet operating hours are kept up-to-date and readily available to assist with guest enquiries.
- Ensures the confidentiality of all guest details are maintained at all times
- Performs any other duties as may be assigned from time to time

** Receive OKU candidates (Physical & Mental Disability)