Customer Service Staff Specialist

Order Management

Daily fulfillment monitoring and follow up in case of order delinquency and allocation.

Playing an active role to ensure a transparent communication on demand / supply situation which is fully aligned with all internal key stakeholders.

Resolve demand / supply issues together with account managers and other external and internal stakeholders such as crisis management teams, account managers, order management, regional customer service colleagues or allocation champions.

Proactive identification and remediation of further demand /Order supply constraints

Supports rescheduling requests which includes pull in, push out and cancelation request of orders with proper approval obtained.

Triggers shipment release and coordinates Emergency Shipments, including weekend shipments, when necessary

Coordination of drop shipments with distributor, end customer, SCM OM, SCM VKL and SCM Traffic when there is a need to shorten the routing period e) Ensuring RMA, credit and debit issues to be processed with proper approvals in a timely manner

Provide support to ams Osram Sales Managers and Osram distributors on their enquiries, which involves active communication with different groups of internal people from all levels of management.

Credit and Debit Request and Approval, including Price Protection Claim

Quarterly/ Yearly price revisions (for selected end customers) in the system to minimize and ensure the issuance of CNDN within a specific timeframe.

Order entry for customer’s release PO by mail

Consignment management which includes monitoring of ageing consignment stock and buffer stock level that does not exceed 4 weeks of inventory.

Coordinate customized label, COC/COO request from the customer

Customer Master Data

Customer Master Database maintenance and EUM check

End customer registrations for distributors, including seamless end customer shift from one Distributor to another

Reporting purpose

Microsoft Excel skills (few basic formula)

BI (Business Intelligence) SAP BW warehouse report, basic skill to refresh data from BW.


Job Requirements

Candidate must have at least a Bachelor's Degree.

Preferred language is English Language.

Sound knowledge and having at least 3 years of hands-on experience in SAP tools.

Good Experience in SAP Order Management, Material Master, Customer Master, Business Warehouse data

Good to have project management skills

Good exposure and experience in Power BI, SAP BI business intelligence

Experience in Reporting analysis, Microsoft Excel tool