Customer Support Specialist

Requirements

Minimum of 3 years of work experience in a related field.
Diploma or higher, preferably in Customer Service, Business Administration, or a related field.
Language required: English, Bahasa Malaysia, Mandarin
Required skills: Customer Service, Communication Skills, Problem Solving
Excellent communication and coordination skills, with a strong team-oriented mindset.
Proficient in data analysis and report preparation; experience with order management systems is preferred.
Ability to adapt quickly to a fast-paced work environment, with strong stress resilience and problem-solving skills.
Fluency in English and Mandarin (both written and spoken), with strong cross-cultural communication abilities.
Responsibilities

Client Interaction

Act as the secondary point of contact for client inquiries, coordinating to ensure effective fulfillment of client needs.
Build and maintain positive, professional relationships with clients through efficient communication.
Client Order Management

Process client forecasts, risk purchases, and purchase orders, conducting weekly data comparisons to analyze and review discrepancies.
Prepare variance reports for submission to superiors and engage in discussions with clients as needed.
Ensure accurate entry of forecasts, risk purchases, and purchase order details into the system, including all relevant information.
Coordinate overdue orders, communicate with clients, and ensure weekly updates to the latest version.
Delivery Management

Submit client order and delivery reports to senior management.
Monitor shipment progress daily, promptly identifying and reporting potential risks of delivery failures.
Issue Resolution

Collaborate with internal departments (e.g., production, quality control, production planning, supply chain, and logistics) to coordinate matters related to client shipment plans.
Benefits

Salary:

Competitive, to be discussed based on experience and qualifications.
Benefits:

Annual performance reviews and salary adjustments
Paid annual leave
Professional training and career development opportunities
Friendly work environment and team-building activities