E-Hailing Support Team

Job Scope
-Customer Support: Handle inbound/outbound calls, emails, and line chat for the Singapore transport and food delivery market.
-Professional Assistance: Provide high-quality service regarding general inquiries and complaints.
-Data Management: Ensure all customer information is accurately updated and managed within the system.

Job Requirements
-Minimum SPM (Must pass Bahasa Melayu and Sejarah).
-Mandatory proficiency in English and Bahasa Malaysia.
-Willing to work 9-hour rotational shifts (includes 1 hour of total break time).
-Able to work during Weekends and Public Holidays
-Able work on morning / afternoon / night shift
-Able to commute to Medini 7, Johor and start on 25 March.

Total Compensation
-Monthly Salary: RM 2,100 Basic + Night Shift Allowances (Up to RM 300) + KPI Incentive (Up to RM 400) (Average take-home: RM 2,500 - RM 2,800).
-Additional Benefits: Overtime claims, Annual Leave, and Medical Leave.

Career Growth & Development
-Managerial Path: Clear opportunities to climb the corporate ladder into leadership roles.
-STAR Program: System for Appraisal & Rewards (STAR) to help identify strengths and build future leaders.
-Internal Promotions: Access to Internal Job Postings (IJP) after 1 year of service.

Employee Benefits & Facilities
-Get hired on the spot (Fast-track interview process).
-Global Culture: Diverse working environment with monthly company events and sports tournaments.
-Support: Training classes for employees
-Free Shuttle Van Pick-Up: Skudai, Taman U, Mutiara Rini, Lima Kedai, Rumah Iskandar Malaysia, Gelang Patah, Larkin, JBCC, Danga Bay, Perling, Tampoi, Paradigm Mall, and Bukit Indah.