English Speaker Customer Service Executive

• Salary Package: RM2100 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
• EPF+SOCSO
• 12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
• 1 month paid training is provided
• FREE Shuttle service at some location.
• Location: NEAR Nusa Jaya

Requirements
• Possess at least SPM and above. Fresh graduate is welcome to apply.
• Fluency in reading and writing in English is a must
• 24 Hours rotational shift (9 Hours including 1 hour break)
• 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment.
• Strong ability to multitask, prioritize and manage time effectively.
• You are required to work on site at Medini 7 Office
• Available to start work on 10 Aug 2026

Responsibility
• Address and resolve inbound customer inquiries across various channels, including phone, chat, and email, related to ride-hailing, food delivery, and other services.
• Manage and resolve customer complaints and issues, including those related to driver or delivery partner performance, service quality, and order discrepancies.
• Help customers with order modifications, cancellations, and refunds as needed, ensuring a smooth and efficient process.
• Clearly communicate any changes in service policies, terms, or conditions to customers, ensuring they are well-informed.
• Keep current with any updates in service policies, operational procedures, and customer service best practices.



About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.