Food & Coffee Operations Consultant

Job description:


- To analyze and consolidate findings, provide improvement recommendations and liaise with COMPANY person-in-charge (Food & Coffee team) on a frequent basis.
- Site Visits to deli2go & Costa sites:
1. Analyze site performance to determine area for improvement (Review by sales vs target)
2. Conduct site visits that have been properly scheduled, and produce site visit reports.
3. Walk about & observe current operations to ensure food safe practices & housekeeping are adhered to, food preparation is carried out per SOP, POSM and promotions are executed & planogram compliance
- Quarterly Audits using Operations Excellence Store Visit format, which findings is reported back to Shell Food & Coffee team including S&O team, covering:
a) Site’s documentation including temperature logs, pest control, allergens, halal certs etc
b) Personal hygiene of site staff preparing food
c) Equipment cleaning & maintenance
d) Product preparation & display
e) Inventory management
f) Service steps and product knowledge of site staff
g) Costa SOPs
h) Share observation/audit/performance results with Shell retailer & discuss areas for improvement
- Preparation of new site openings which includes briefing retailers on the opening procedures & checklists
- Training for new sites & Refresher training for new staff
1. Conduct deli2go Crew Foundation Training and organize Food Handler’s Training at deli2go Academy for new sites
2. On-site coaching of retail outlet site staff on proper baking, food preparation and food safety which complies to local regulatory requirements

Job Requirements:


- Must be well verse with Food & Beverage (F&B) operation is an advantage
- Prior working experience with retail business, F&B operations and F&B Sales is an advantage. Fresh graduates are welcome to apply.
- Demonstrate fluency in the local language and ideally in English & Bahasa Malaysia, both written and spoken
- Self-motivated
- Result Driven
- Detail-Oriented
- Time Management skills
-Team player
- Problem solving
-Analytical thinking
- Strong communication and negotiation skills
- Ability to behave and interact professionally with retailers
- Able to converse & write in Bahasa Malaysia and English
- Able to travel around South Malaysia