Front Desk Receptionist

Job Responsibilities

As the first point of contact for our patients, you will play an important role in delivering an excellent patient experience. Your responsibilities include:

Welcoming and assisting patients in a friendly and professional manner.
Managing patient registrations, appointments, confirmations, and rescheduling.
Responding to phone calls, WhatsApp messages, social media enquiries, and walk-in patients promptly and courteously.
Maintaining accurate patient records and performing general administrative duties.
Handling billing, payments, and cashier responsibilities accurately.
Coordinating appointment schedules with dentists and dental assistants to ensure smooth daily operations.
Maintaining a clean, organised, and welcoming reception area.
Learning basic dental terminology and clinic workflow during the initial 1–3 weeks of training (depending on individual learning progress).
Working Hours

Working Days: Tuesday to Sunday (Clinic closed every Monday)
Working Hours: 8:30 AM – 5:30 PM
Off Days: Selected Public Holidays
Salary & Benefits

Salary: RM2,500 – RM3,500 per month (depending on experience)

Additional benefits include:

Monthly performance incentives (subject to achieving targets)
EPF & SOCSO
Allowances
Performance bonuses
Comprehensive training provided
Career development and advancement opportunities
Supportive and positive working environment
Requirements

We are looking for candidates who are:

Friendly, approachable, and patient-oriented.
Professional, well-presented, and courteous.
Responsible, punctual, and trustworthy.
Able to multitask and work efficiently in a fast-paced environment.
Comfortable using computers, WhatsApp, appointment scheduling, and billing systems.
Experienced in a dental or medical clinic (preferred but not essential).
Language Requirements

English and Bahasa Malaysia (spoken and written).
Fluent in Mandarin (spoken and written).
This role requires frequent communication with Mandarin-speaking patients; therefore, strong spoken Mandarin proficiency is essential.
Ability to communicate in Tamil is an added advantage.
Why Join Us?

At Klinik Pergigian Rakyat Dental, we value teamwork, professionalism, and continuous learning. We provide a supportive workplace where you will receive training, develop new skills, and have opportunities to grow your career while making a meaningful difference in our patients' experience.

If you are passionate about customer service and enjoy working in a professional healthcare environment, we would love to hear from you.

Apply now and become part of the Rakyat Dental team.

Job Types: Full-time, Permanent

Benefits:


Health insurance
Maternity leave
Professional development
Work Location: In person