Head of Administration

Job Highlights:

The Head of Administration is responsible for overseeing and integrating all core administrative functions across the group, including HR, Finance coordination, Procurement, IT, Warehouse, and General Administration.

This role ensures that all backend operations run efficiently, are well-coordinated, and aligned with the group’s growth strategy. The ideal candidate is highly organized, proactive, and capable of managing multiple departments while driving process improvements and operational excellence.



Why This Role Matters:

This role is critical to:

Stabilizing backend operations

Supporting rapid expansion

Allowing leadership to focus on growth instead of firefighting



Job Responsibilities:

1. Group Administrative Leadership

Oversee all administrative functions across the group (HR, Admin, Procurement, IT, Warehouse, Finance coordination)

Act as the central point of coordination between departments

Ensure smooth day-to-day backend operations across all brands and locations

Support founders and leadership team with execution of strategic initiatives

2. HR & People Operations Oversight

Supervise HR team on recruitment, onboarding, and staff retention strategies

Ensure proper manpower planning across all outlets

Oversee performance management systems, KPIs, and staff development frameworks

Maintain strong employee engagement and workplace culture

3. Finance Coordination (Non-Accounting)

Work closely with Finance team to ensure:

Timely reporting and data accuracy

Budget tracking and cost control

Monitor operational spending and identify inefficiencies

Support implementation of financial controls across departments

4. Procurement & Warehouse Management

Oversee purchasing processes and supplier relationships

Ensure cost-effective procurement strategies across all brands

Monitor inventory flow between warehouse and outlets

Reduce wastage and improve stock management systems

5. IT & Systems Management

Oversee IT infrastructure across all outlets (POS, systems, integrations)

Ensure systems are efficient, secure, and scalable

Coordinate with vendors for system improvements and troubleshooting

Support digital transformation initiatives

6. SOP & Process Optimization

Develop and standardize SOPs across departments

Identify bottlenecks and inefficiencies in operations

Implement systems to improve productivity and accountability

Ensure consistency across all outlets and brands

7. Cross-Department Integration

Break down silos between departments

Ensure clear communication and alignment across teams

Support new outlet openings and expansion projects

Act as the “glue” that connects all backend functions



Job Requirements:

5 – 10+ years in administration, operations, or general management

Experience overseeing multiple departments (HR, admin, finance coordination, etc.)

Strong organizational and leadership skills

Experience in hospitality / F&B / multi-outlet businesses is highly preferred

Strong problem-solving and execution ability

Able to manage complexity and scale operations



Preferred Traits (Very Important for HWG):

Proactive and hands-on

Strong sense of ownership and accountability

Detail-oriented but able to see big picture

Good people management and communication skills

Comfortable working in a fast-paced, evolving environment