Mortgage Specialist (Johor Bahru)

Requirements

Applicable to Malaysian only
A minimum requirement of SPM is needed for this role.
At least 1-3 years of experience in mortgage products in banks or financial institution is preferred.
Fresh graduate is welcome to apply
Strong Interpersonal Communication Skills in English and Bahasa Malaysia.
Proven ability in customer relationship management.
Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.
A broad knowledge of financial planning and defining customer needs.
An understanding of the needs of the mass affluent customer segment in general.
A full understanding of referral processes.
An understanding of the Mortgage, Advance and Premier Propositions.
Excellent Sales Management Skills and understanding of customer need.
Customer driven with a strong focus on quality of service.
Attain appropriate professional and regulatory qualifications as required by market.
Responsibilities

Responsible to grow the Mortgage business, cross-sell retail banking products, and refer potential Premier customers to Premier Relationship Banker or Managers.
Consistently meet individual performance expectation and strive to achieve highest sales performance.
To lead the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.
To ensure the growth of customer portfolio by generating mortgage business and referring Premier and Wealth needs to the branch.
The job holder will work closely with the branch Primary Banker, Premier Relationship Banker and Managers to ensure continuous inward referrals for mortgage needs.
To ensure high standard of sales and service levels are met by providing excellent customer engagement and experience journey as per the bank’s standard.
To ensure all customers information are acquired, updated, stored and maintained accurately.
To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breach.
To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance and other procedure manuals pertaining to the job.
Benefits

EPF/SOCSO
Annual Leave
Medical Leave
Medical insurance
Sales incentive
Fast track career progression opportunity
Training provided