Quality Engineer

An Amazing Career Opportunity for a QUALITY ENGINEER!!

Location: Johor, Malaysia

Job ID: 46397

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Summary

Under general supervision and with guidance from management, perform enhanced disposition of HID products and establish comprehensive reports. Develops, modifies, applies, and maintains quality standards for products and processes. Provides statistical information for quality improvement by gathering data on trends and root cause analysis. Responsible for guiding technical evaluation, analysis, and related data acquisition processes to ensure quality objectives are achieved. Maintain product traceability and non-conforming control; perform audits, document results and provide overall supervision.

As our QUALITY ENGINEER, you’ll support HID’s success by:


Collect RMA data, perform analytic study, determine areas for improvement and take a lead to work with all stakeholders to drive continuous improvement.
Perform enhanced disposition on nonfunctioning HID products, understand the root cause and address with appropriate corrective actions; collect data to drive continuous improvement and prevent reoccurrence of the same failures.
Provide Quality Management Systems (ISO 9001 standard) support including internal audits, calibration program, management reviews and support external / 3rd party audits.
Act as a technical resource within the Quality Assurance Department to ensure the timely and proper creation, modification and release of QMS documents.
Utilize quality assurance tools to test, track, analyze and report on materials, processes and products.
Leads quality planning functions including establishing KPIs for the Quality Department.
Manage relevant KPIs, such as Delivered Quality, RMA, MRB, and CAPA.
Ensure to address customers reported issue in real time and communicate as needed.
Develop and manage RMA test plan and cases for RFID credential, Secure Issuance, Extended Access Technologies, Controllers and card reader products.
Monitor and work closely with Operation to quarantine the non-conforming products and ensure action to be implemented real time.
Control non-conforming products in accordance with HID drawings and verify timely corrective and preventative actions completion and effectiveness.
Develop a repair center and establish workflow on the returned repairable products.
Promote the use of preferred techniques for continuous improvement such as Lean, Six-Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis, and Process Failure Mode and Effects Analysis (PFMEA).
Supports new product development to deliver safe and effective products to the market.
Assist in conducting quality training and be actively involved in our continuous improvement, preventive and corrective action, and Safety programs.
Collaborate with Product Quality and Engineering on the test specification as needed.
Other duties may be assigned.
Your Experience and Background include:


College degree in a related field is preferred.
2-4 years of experience in production/quality management.
2+ years of industry experience in Access Control, RFID Contactless card.
Must be a self-starter who can work with minimal supervision.
Excellent problem-solving abilities.
Commitment to customer satisfaction.
Must be proficient with ISO 9001:2015 standard.
Ability to effectively balance personal and professional life.
ISO 9001 internal auditor certification.
Language Skills


Ability to effectively communicate in the English language, both verbally and in writing.
Ability to read and interpret technical journals, specifications, international technical standards, etc.
Ability to communicate and work with cross functional local / global teams.
Work Environment


Employee works primarily in an office environment, within a well-ventilated area, and is exposed to moderate noise levels.
May be exposed and/or work with chemicals as listed in our MSDS book.
Work Requirements


Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
Must be legally eligible to work in the country in which you are hired.
What we can offer you:


Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds