Restaurant Floor Manager

Key Responsibilities:

Assist the Restaurant Manager by implementing instructions and overseeing daily front-of-house operations to support business objectives.


Lead by example, strictly adhere to all store policies; remain on the front line during business hours to provide on-site supervision and actively engage with customers.


Manage and schedule the work of service staff, cashiers, hosts/hostesses, and cleaners, including performance evaluation.


Conduct daily pre-shift meetings, check staff attendance, grooming, and uniform, summarize work updates, and communicate tasks.


Strengthen on-site supervision, handle customer complaints, and resolve unexpected incidents promptly.


Manage front-of-house assets by monitoring the usage of facilities, equipment, utensils, and consumables, ensuring proper maintenance, upkeep, and replenishment in a timely manner.

Knowledge and Skill Requirements:

Previous experience in restaurant operations or supervisory role, preferably in front-of-house management.


Strong leadership and team management skills, able to guide and motivate service staff effectively.


Excellent communication and interpersonal skills with a strong customer service orientation.


Ability to handle complaints and resolve problems quickly and professionally.


Knowledge of restaurant service standards, hygiene, and safety regulations.


Strong sense of responsibility, professionalism, and ability to work under pressure.


Basic knowledge of inventory management and asset control for front-of-house operations.


Familiar with scheduling, staff performance evaluation, and training.


Proficient in using basic office software and point-of-sale (POS) systems.

Benefit:

Paid Annual Leave

Public Holidays

Seniority Allowance

Attendance Bonus

Overtime Pay

SOCSO & EPF Contributions



Working Location: Johor Bahru