Restaurant Supervisor

1. Daily Restaurant Operations
- Supervise daily restaurant operations to ensure smooth and efficient service.
- Ensure the restaurant is clean, organized, and ready for daily operations.
- Monitor opening and closing procedures according to company SOPs.
- Ensure all restaurant equipment, furniture, and facilities are properly maintained.
- Handle daily operational issues and report major incidents to management.

2. Customer Service & Front-of-House Management
- Welcome and greet customers professionally.
- Manage customer seating arrangements and reservations.
- Take customer orders accurately and ensure proper communication with the kitchen.
- Monitor food serving times and ensure orders are delivered correctly.
- Handle customer complaints and feedback professionally.
- Maintain high standards of customer service and dining experience.

3. Staff Supervision & Management
- Supervise waiters, cashiers, and other front-of-house employees.
- Arrange staff duty rosters, shifts, and break schedules.
- Monitor staff attendance, punctuality, grooming, and performance.
- Train employees on customer service, ordering procedures, and company SOPs.
- Ensure employees comply with company rules and disciplinary procedures.
- Report staff misconduct, attendance issues, or performance concerns to management.

4. Cashier & POS Management
- Supervise daily cashier operations and ensure accurate payment collection.
- Verify cash, credit card, debit card, e-wallet, and other payment transactions.
- Perform daily cash reconciliation and closing procedures.
- Ensure daily sales reports match POS system records and actual collections.
- Investigate and report cash shortages, overages, or suspicious transactions.
- Ensure discounts, refunds, void transactions, and complimentary items are properly authorized and recorded.
- Submit daily sales reports and supporting documents to the Finance Department.
5. Kitchen Coordination & Order Management
- Coordinate closely with kitchen staff to ensure accurate and timely food preparation.
- Communicate special customer requests, allergies, and order modifications to the kitchen.
- Monitor order preparation and serving times.
- Resolve communication issues between front-of-house and kitchen teams.
- Ensure food presentation and service quality meet company standards.