Sales Executive – Freight Division

KEY RESPONSIBILITIES

A. New Business Development

• Conduct daily prospecting via cold calls, referrals, online research, and physical visits.

• Identify potential customers in manufacturing, trading, retail, and e-commerce sectors.

• Present SHAL’s freight services and value propositions to prospects effectively.

• Follow up on all quotations and ensure timely conversion of leads to active accounts.

B. Customer Account Management

• Manage an assigned portfolio of existing accounts – maintain regular contact and service reviews.

• Ensure customers are updated on shipment status, rate changes, and new service offerings.

• Handle enquiries, complaints, and service issues professionally with support from operations.

• Upsell and cross-sell additional freight modes and value-added services to existing customers.

C. Quotation & Rate Coordination

• Prepare and submit freight quotations (sea/air) in response to customer RFQs promptly.

• Coordinate with HODs and pricing team to obtain competitive rates.

• Follow established quotation format and email subject line standards (SHAL RFQ guidelines).

• Ensure all quotes are accurate, commercially sound, and submitted within the agreed turnaround time.

D. Reporting & Administrative

• Maintain daily visit logs and call records using the SHAL Visit Tracker system.

• Submit weekly sales activity reports to Sales Manager.

• Update customer database / CRM with accurate and timely information.

• Participate in weekly team meetings and monthly performance reviews.

REQUIREMENTS

Qualifications

• Diploma or Degree in Logistics, Business, Marketing, or any related field.

• Minimum 1–3 years of experience in freight forwarding, logistics, or B2B sales.

• Fresh graduates with a strong interest in logistics sales are encouraged to apply.

Knowledge & Skills

• Basic understanding of sea freight (FCL/LCL) and air freight operations.

• Good communication and interpersonal skills – confident in customer-facing situations.

• Able to work independently with minimal supervision.

• Proficient in MS Office (Word, Excel, Outlook).

• Possession of a valid driver’s license and own transport is required.

• Bilingual: English and Bahasa Melayu (Mandarin is an added advantage).

Personal Attributes

• Hungry, driven, and target-oriented – thrives in a sales-focused environment.

• Positive attitude, eager to learn the freight industry.

• Organized and detail-oriented – able to manage multiple accounts simultaneously.

• Team player with a proactive approach to solving customer problems.