Sales Support Executive

Job Description

At Solana Tec, we are building a strong brand in the solar and sustainable energy industry.

We are looking for a driven Sales Support Executive to ensure all confirmed sales are processed, documented, and coordinated accurately to prevent operational delay, customer dispute, and revenue leakage.



Job Highlight:

Competitive Salary + Allowance + Incentives + Bonus

On-the-Job Training

Monthly Team-Building Activities

Positive & fast-paced working environment



Key Responsibilities

Quotation & Order Management

- Prepare sales order (quotations / SO) to clients.

- Confirm stock availability with warehouse and update clients accordingly.

- Confirm delivery / pick-up schedules with internal teams and clients.



Maintenance Follow Up & Client Support

- Follow up and confirm with clients regarding maintenance schedules and site arrangements.

- Confirm with internal teams for maintenance arrangements.

- Respond to maintenance-related inquiries and provide timely updates to clients.



External Agents Support

-Conduct the entire process after external agents closed deal (quotation, site survey coordination, drawings, delivery inquiries).



Collect feedback / customer satisfaction

- Handle customer complaints or issues related to orders and coordinate timely resolutions.

- Ensure high client satisfaction through proactive and responsive support.

- Collect feedback of customer and documented.



Requirements

Candidate must possess at least a Diploma or Bachelor’s degree in related field.

Proactive, independent & willing to learn attitude.

Candidates fluent in English and Mandarin preferred as role requires candidate to deal with English and Mandarin speaking clients

Able to work under challenging and fast-paced environment.