Sales Support Executive (Import & Export)

Job Responsibilities
Local Sales Support
-Provide administrative support to the sales team and customers throughout the sales cycle.
-Prepare quotations, sales orders, invoices, and track customer orders.
-Manage order fulfilment and delivery between HQ, branches, and warehouses.
-Monitor stock levels, safety stock, and coordinate with production and warehouse for replenishment.
-Maintain accurate inventory records and prepare monthly/annual sales reports (including P&L and sales performance).
-Support sales tracking, customer payment follow-ups, and ensure smooth coordination between departments.

Export Operations
-Handle export sales orders, proforma invoices, and coordinate with production on cargo readiness.
-Prepare shipping documents, arrange containers/trucking, and manage export logistics.
-Liaise with customers on shipment status, schedules, and follow up on payments.
-Apply for necessary permits (e.g., DG Forms), and issue CN/DN when required.
-Manage export documentation accuracy, customer communication, and resolve complaints related to shipping or product issues.
-Assist with export samples preparation and ad hoc tasks assigned by HOD.

Job Requirements
-Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field.
-2–3 years’ experience in sales coordination, logistics, or inventory management (Local role).
-2–3 years’ experience in export operations, shipping documentation, or international logistics (Export role).
-Prior experience in manufacturing, distribution, or trading industry is an advantage.
-Proficiency in Microsoft Office & ERP systems.
-Strong organizational skills, able to multitask and work independently.
-Good communication skills; fluent in Mandarin, English, and Bahasa Malaysia (to liaise with customers and international partners).