Senior Manager, Customer Service APAC Distribution

Senior Manager, Customer Service APAC Distribution
Bayan Lepas, Penang, Malaysia – OSRAM OS Penang

• Team Leadership & Development: Manage and coach the APAC CS team.
• Change Management: translating global initiatives and strategy into the region and help the team adopt to new challenges.
• Project Management: transformation initiatives within the distributor network, including the adoption of new standards and digital solutions.
• Process Optimization: Initiate and execute projects aimed at improving service quality, efficiency, and customer satisfaction.
• Stakeholder Collaboration: Work closely with internal teams, their senior management levels and external partners to ensure seamless communication and flawless execution of our demand fulfillment.
• Proactive escalation handling: Support your team to professionally handle customer escalation and allocation scenarios.

• Proven experience in international Customer Service Management, Supply Chain Management, or similar like Demand Management ideally in an semiconductor or automotive environment.
• Track record in project management and implementing change management.
• ERP (SAP), CRM (salesforce), and EDI experience expected.
• Excellent leadership skills with the ability to motivate and expand teams.
• Exceptional communication and problem-solving abilities.
• Higher education degree BA or similar.
• Fluent in English; additional Asian languages are a plus.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.