Senior Operations Specialist, Customer Logistics

Logistics & Forwarding Operations

 Coordinate with CLT and Operation Team on the documents related to all shipments to track and advise arrival / departure schedules.

 Oversee all forwarding activities, ensuring smooth coordination between Clients, Customer Service, Commercial, Customs, Carriers, and Vendors for both inbound and outbound operations.

 Ensure accurate and timely preparation, filing, and maintenance of all documentation for inbound and outbound shipments.

 Oversee daily movement reports, MPTS summaries, ROT submissions, and ZB declarations for internal and external haulage.

 Manage documentation through Johor Port's JCTS system, including delivery requests, pre-advice, manifests, and stacking reports.

 Prepare and maintain additional supporting documents such as invoices, packing lists, chronology reports – if needed, BLs, LOA/LOI, CLA certificates, CPC insurance, Notices of Arrival, Freight Invoices, Container Damage Reports, and MSDS.

 Assist with audits by ensuring all inbound and outbound documentation complies with internal and external requirements – high standard.

 Maintain audit-ready filing systems for seamless retrieval and review of records.

 Coordinate daily inbound & outbound logistics with all relevant stakeholders, including Branch Manager, Customer Logistics, Operations, Finance, Billing, and Vendors.

 Ensure timely issuance of ZB forms in the FZIPS system, submit pre-advice requests in the JCTS system and submission of delivery requests in the JCTS system for haulage arrangements – for both Inbound and Outbound shipment.

 Update forwarding daily movement reports and track shipment statuses, including vessel details, booking codes, container conditions, and delivery status.

 Plan and execute daily haulage movements using the Internal Transfer Trailer (ITT) and update master tracking reports accordingly.

 Monitor and follow up on shipment statuses, including ETA, free days, depot location, NOA, container damage reports (CDR), and freight invoices.

 Verify all Inbound & Outbound related invoices, including haulage (internal and external), terminal charges (e.g., VGM and port storage), and carrier invoices (e.g., demurrage, detention, and damage claims).

 Assist in freight management tasks, such as booking confirmations, SI submissions, VGM, EDR, and BL issuance

Reporting

 Compile Monthly Report with statistics for submission to Branch Manager.

 Submission of weekly report as a KPI and ensure the accuracy

 Arranges briefings, meetings with service providers for new reporting formats, SOP, requirements and regulations for reporting.

 Ensure that the entire Forwarding team submits the complete reports to related department within three working days and that daily reports are updated accurately and on time.

 Response to emails on time

 Provide any reports that required by HOD (related to operation) within short period of time.