Service Advisor

Minimum 2 years of experience in the automotive industry, preferably in a customerfacing or service role.
SKM Level 3 certification (minimum requirement).
Possession of a valid driving license.
Goods Driving License (GDL) and Heavy Vehicle License (Class E) are added advantages.
Strong knowledge of automotive systems, with familiarity with commercial trucks.
Knowledge of other commercial vehicle models is an added advantage.
Excellent communication, interpersonal, and customer service skills.
Ability to work independently and manage multiple tasks effectively.
Responsibilities
Serve as the primary point of contact for customers, addressing inquiries and scheduling
service appointments.
Assess customer needs and provide expert advice on maintenance and repair options for
commercial vehicles.
Coordinate with the workshop team to ensure timely and high-quality completion of
service tasks.
Prepare and explain service estimates, quotations, invoices, and work orders to
customers.
Manage and process service coupons, service packages, and warranty claims in
accordance with company and principal guidelines.