Service Manager (Volkswagen & Audi Skudai)

Are you passionate about the automotive industry and looking to advance your career with a prestigious brand? We are an established Volkswagen & Audi dealership in Malaysia, seeking a dedicated and dynamic Service Manager to join our team in Johor. In this role, you will assist in managing the business according to our strategic plan, focusing on increasing profitability and stimulating business growth while ensuring high levels of customer satisfaction. If you have the drive to achieve targets, reduce costs and enhance customer service, we want to hear from you!

Key Responsibilities:


• Support the achievement of revenue and profit targets.
• Implement strategies for business planning to achieve targets and reduce costs.
• Execute marketing and promotional strategies to drive aftersales revenue.
• Ensure timely collection of receivables to maintain healthy cash flow.
• Manage and reduce overall costs to maintain profitability.
• Enforce compliance with aftersales policies and processes.
• Maintain a safe and healthy working environment.
• Build and maintain strong relationships with the Principal and suppliers.
• Effectively manage workshop operations and resources.
• Oversee parts purchase, inventory management, and disposal of aging parts.
• Manage procurement of workshop equipment and tools within budget.
• Ensure high customer satisfaction ratings and resolve customer feedback.


Requirements:

• Applicants based in Johor Bahru are preferred.
• Proven experience in aftersales or a similar role in the automotive industry.
• Applicants with prior continental brand experience will be an added value.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and execute strategies to achieve business goals.
• Strong analytical and problem-solving abilities.
• Knowledge of health and safety regulations.