Store Manager (Aeon Tebrau City)

Foot Locker Malaysia are looking for a Store Manager based in Aeon Tebrau City, Johor Bahru.

Responsible to the operational management of the store including workforce management, customer service, sales performance, expense management and achieving divisional Omni Channel targets. Actively communicate and interacts with the respective District Manager and Head Office team on matters including employee relations, logistics, product management, and marketing / visual merchandising campaigns.



CUSTOMER SERVICE/SALES:

Drives Sales through 100% execution of the company’s 'Customer Service Standards' and the 'Customer First Selling Behaviours' program.

Assists in ensuring that all team members are trained and are using the 'Customer First Selling Behaviours' to deliver sales goals.

Delivers sales goals according to the company standards and strategic plan.

Creates a warm and friendly shopping environment.

Uses selling techniques, as specified within our Selling Behaviours, with each customer to maximize sales.

Learns and uses current Sales Promotions, Product Knowledge, and features and benefits to maximize sales and customer service.



STORE OPERATIONS:

Prioritizes tasks; accomplishes tasks in a timely and accurate manner.

Processes customer purchases quickly and accurately at the POS (point of sale) register.

Assists in the recruiting and hiring of the best candidates available for hire.

Understands and can execute all Visual Merchandising programs 100% and on a timely basis.

Ensures that all team members have received Health & Safety training.

Ensures all weekly/monthly checks on Fire Alarm System, Emergency Lighting, and Fire Evacuation Drills are conducted per H&S guidelines and is documented.

Assists in maintaining proper store appearance and standards by cleaning, vacuuming, and straightening merchandise consistently. Additionally, assists in backroom maintenance.

Participates in receipt and placement of merchandise.



INTERPERSONAL SKILLS/PEOPLE DEVELOPMENT:

Responsible for timely progress and completion of all training material, taking on additional responsibilities as learning and skills increase.

Helps to ensure that entire team is receiving training on a consistent basis. Assists in the training of all team members on applicable training material.

Evaluates individual team members needs and adapts coaching style to ensure their development.

Leads by example, demonstrating ethical and trustworthy behavior.

Speaks clearly to customers and team members, adapting communication style to the situation and people involved.

Motivates team through a positive and energized atmosphere in store.



LEADERSHIP:

Coach and provide feedback to team members to develop their skills

Communicate in an open and candid manner and explain the “WHY” behind initiatives

Empower others by delegating tasks and influencing others to accomplish goals

Inspire others to do their work with willingness and enthusiasm

Promote team work by encouraging collaborative working relationships

Model professionalism and the company’s core values; set the example for others to follow



REQUIREMENTS:

Demonstrated leadership ability in similar position with at least 3 years of experience in a customer-facing sales setting

Confident and comfortable engaging customers to deliver an elevated experience

Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products

Required to stand during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labour regulations.

Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 – 14 kilos.

Working rapidly, especially during peak sales periods to ensure all customers are being serviced properly and store operations are being completed in a timely manner.

Ability to communicate with customers and other associates, in person or by phone or email.

Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis

Initiates completion of tasks or activities without necessary supervision