Travel Tour (Sales & Marketing)

Requirements
-Fresh graduates and SPM leavers are encourage to apply. Candidate possessed Diploma/Degree in Tourism, Hospitality, Business or prior working experience will be prioritize.
-Good proficiency on written & spoken English and Mandarin, as the role requires candidate to engage with mostly mandarin speaking customers. Exemplary sales skills and customer oriented approach.
-Self-starter with good communication and interpersonal skill.
-Positive attitude and responsible character.
-Excellent hands-on skills with eye for details.
-Pleasant personality with focus on excellence in customer service.
-Possess self-confidence and be able to actively interact with all relevant parties.
-Good understanding knowledge of tour software (Computer Reservations Systems, GDS systems and E-Travel).
-Ability to work independently.

Responsibilities:
-Attends & handles general inquiries and provide customer service to clients via calls, walk-ins, funnels & emails.
-Diagnose the clients' specifications, wishes and suggest suitable travel packages or services. Discuss client requirements and advise on suitable tour options.
-Providing information about tour packages, ascertaining customers requirements and advising them on travel arrangements. Resolves customers' travel needs & handle unforeseen challenges.
-Maintain relationships with clients to reach the revenue and profit targets.
-Making and confirming clients reservations. Collect payments, passports and visas for confirmed booking. Issue tickets, boarding passes and vouchers. Create and update digital records of clients.
-Outbound tour leading as Tour Leader or Tour Manager.