Key Responsibilities:
-Greet and assist customers virtually via chat, email, or video calls.
-Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
-Provide accurate information about services, products, or company policies.
-Handle complaints or escalate issues to the appropriate department.
-Maintain professional communication standards in all interactions.
-Keep digital records of customer interactions, inquiries, and transactions.
-Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
-Monitor and update customer databases when needed.
-Support administrative tasks such as data entry, reporting, and document management.

Qualifications & Skills:
-High school diploma or equivalent; further education in business, hospitality, or communication is a plus.
-Proven experience in customer service, front desk, or administrative support (online preferred).
-Strong verbal and written communication skills.
-Comfortable with technology, online booking systems, and customer support tools.
-Ability to multitask and stay organized in a fast-paced virtual environment.
-Professional, patient, and customer-focused attitude.
-Experience working as customer service representative is an advantage