Position Overview: We are hiring for multiple positions across different seniority levels. This is a "Talent-Fit" role.

Based on your academic background, natural skillset, and personality, you will be assigned to support one of our core business units: E-Commerce, Operations, Marketing, Finance, or Human Resources.

- For Juniors / Fresh Graduates: This is a career launchpad. We will assess your potential and place you in the department where you are best suited to learn and grow under mentorship.
- For Seniors / Experienced Candidates: We value your expertise. You will be fast-tracked into a role with higher responsibility, serving as a key operational pillar. You will be tasked with managing complex workflows, driving process improvements, and assisting leadership in executing high-level strategic objectives.

Professional Career Exposure: Depending on your assigned department, you will gain direct exposure to professional career paths such as:

- E-Commerce: Online retail management, including the backend operations of TikTok Shop and Shopee. You will learn merchant coordination, campaign planning, and platform performance monitoring.
- Operations: A comprehensive role covering Logistics Execution, Inventory Flow, Supply Chain Coordination, and Process Optimization. You will also manage critical app functions such as Product Listing (SKU management) and acting as the frontline for Customer Service for the Nalo Mall app.
- Marketing: Campaign coordination, event logistics, media liaison, and brand strategy execution.
- Finance: Claims processing, invoicing, financial reporting, and cost control.
- Human Resources: Recruitment workflows, employee onboarding, policy management, and payroll support.

Key Responsibilities:
1. Managerial Assistance & Leadership Support
- Executive Support: Act as the right-hand person to the assigned Manager or Team Lead.
- Schedule Management: Coordinate professional calendars, schedule high-priority meetings, and organize travel arrangements.
- Senior Duties (For Experienced Hires): Draft minutes of meetings, prepare slide decks for management reviews, and handle confidential projects independently.

2. Departmental Operational Support
- Functional Execution: Execute operational tasks for your assigned department.
i) Example for Ops Team: Coordinate with logistics partners to ensure timely delivery, while simultaneously monitoring the app to ensure product listings are accurate and customer inquiries are resolved.
ii) Example for E-Commerce Team: Monitor TikTok Shop/Shopee seller centers to ensure orders are processed and campaigns are live.
- Workflow Coordination: Ensure departmental deadlines are met.
- Process Improvement (For Experienced Hires): Identify bottlenecks in current workflows (e.g., supply chain delays or listing errors) and propose more efficient solutions to the Team Lead.

3. General Administration
- Documentation: Maintain organized digital and physical filing systems for contracts, claims, and internal records.
- Office Logistics: Assist in general office upkeep, supply management, and meeting room coordination.
- Reporting: Compile data and prepare administrative reports for management review.

4. Training & Mentorship
- Juniors: Will receive on-the-job training and guidance from Seniors/Managers.
- Seniors: Will be expected to guide junior staff and demonstrate best practices in professional conduct and efficiency.

Requirements:
Experience & Seniority:
- Junior Level: Fresh graduates are encouraged to apply. No prior experience required; attitude and willingness to learn are key.
- Senior Level: Minimum 2–4 years of working experience in Administration, Operations, Logistics, or E-commerce. Proven ability to work independently with minimal supervision is required.

Attitude & Personality:
- Adaptability: Willingness to rotate functions based on company needs
- Detail-Oriented: A "Zero-Error" mindset is essential, especially for inventory tracking and financial claims.
- Proactive: Seniors are expected to anticipate problems before they happen; Juniors are expected to ask questions and learn quickly.

Core Competencies:
- Language Proficiency: Fluency in Mandarin (Written & Spoken) is an added advantage to communicate with management and regional stakeholders. Proficiency in English and Malay is mandatory.
- Computer Literacy: Strong proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
- Organizational Skills: Exceptional time management skills with the ability to prioritize conflicting deadlines.